The Legal Stuff

Please ensure you have read, understood, and accept our company policies before ordering. We look forward to working with you.

Veriprint3d Terms and Conditions

Welcome to Veriprint3d! By placing an order with us, you agree to the following terms and conditions. Please read them carefully before proceeding with your purchase.

1. General

1.1 Veriprint3d provides custom 3D design and 3D printing services tailored to your specifications.
1.2 All products are made-to-order and based on the design files or specifications provided by you, the customer.
1.3 By placing an order, you confirm that you have the right to use and share any design files or intellectual property provided to Veriprint3d.

2. Orders and Payments

2.1 All orders must be submitted through the Veriprint3d website.
2.2 Full payment is required at the time of placing an order. Payment methods accepted include credit and debit cards, PayPal, and bank transfers.
2.3 Cancellations: Once payment has been received and production has started, cancellations are not permitted for custom-made products, as these are exempt from the 14-day cancellation period under Section 28(1)(b) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
2.4 Invoices and receipts will be provided electronically to support our commitment to sustainability and reducing paper waste.

3. Design Files and Approval

3.1 Customers are responsible for providing accurate and complete design files. Veriprint3d is not liable for errors in the final product caused by inaccurate or incomplete files provided by the customer.
3.2 Customers must ensure that any design files submitted do not infringe on intellectual property rights. Designs sourced from platforms such as Thingiverse or similar must comply with the licensing terms specified by the original creator.
3.3 Veriprint3d requires customers to submit editable design files, such as .f3d files, whenever possible. While acceptable, .STL files are not easily edited and may not sufficiently prove ownership of the design. This measure helps ensure that the design is the original property of the customer and not sourced without proper authorization from external platforms.
3.4 Veriprint3d will review the provided files for feasibility and may suggest modifications to ensure printability. Final approval must be given by the customer before production begins.
3.5 Customers warrant that they have all necessary rights, licenses, or permissions to use and submit any design files provided.

4. Production and Delivery

4.1 Production timelines will be communicated upon order confirmation. Delays caused by unforeseen circumstances will be communicated promptly.
4.2 Delivery dates are estimates and not guarantees. Veriprint3d is not liable for delays caused by shipping carriers.
4.3 All orders will be shipped to the address provided at checkout. Customers are responsible for ensuring the accuracy of shipping details.
4.4 Customers are responsible for ensuring their designs are print-ready. If a design fails to print due to issues in the customer's provided files, Veriprint3d reserves the right to charge for wasted materials and time incurred. Veriprint3d offers a design review and improvement service at a chargeable rate. If the customer chooses not to use this service and the design fails, Veriprint3d will not be held responsible for the failure.

5. Refunds and Returns

5.1 Due to the custom nature of our products, all sales are final. No returns or exchanges will be accepted.
5.2 Refunds will only be issued in cases where Veriprint3d is unable to fulfil an order due to unforeseen circumstances.
5.3 If the product is damaged during shipping, please notify us within 48 hours of delivery with photographic evidence. We will work with you to resolve the issue.
5.4 Claims regarding product quality must be substantiated with clear evidence. Veriprint3d reserves the right to deny claims if the product meets the agreed-upon specifications.

6. Customer Responsibilities

6.1 Customers must ensure that the designs they submit comply with all applicable laws and do not infringe on any intellectual property rights.
6.2 Veriprint3d reserves the right to refuse orders containing prohibited, offensive, or illegal content. Prohibited items include, but are not limited to:
• Weapon parts or components.
• Items that are illegal to produce under applicable laws.
• Items designed to promote hate speech, violence, or discrimination.
• Items violating intellectual property laws or trademarks.
6.3 By submitting a design, the customer agrees to indemnify and hold Veriprint3d harmless from any claims, damages, or liabilities arising from intellectual property disputes related to the submitted design.

7. Liability

7.1 Veriprint3d is not responsible for the end use of its products. Customers assume full responsibility for ensuring the products meet their specific needs and safety requirements.
7.2 Veriprint3d’s liability for any claim arising from an order is limited to the value of the order itself.

8. Dispute Resolution

8.1 Any disputes arising from these terms and conditions shall be resolved in accordance with the laws of the United Kingdom.
8.2 Customers agree to attempt to resolve disputes through mediation or arbitration before pursuing legal action.

9. Privacy

9.1 Veriprint3d values your privacy and will only use your personal information to process orders and communicate with you.

9.2 For detailed information on how your data is handled, please refer to our Privacy Policy.

9.3 Cookies and Tracking Technologies: We use cookies to enhance your experience on our website. Cookies are small files stored on your device to remember your preferences and settings. You can control cookies through your browser settings, but some functionality may be affected.

9.4 Data Retention: We retain your personal data only as long as necessary to fulfil our obligations under this agreement or as required by law.

9.5 Security Measures: We take reasonable steps to protect your personal information from unauthorized access or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.

10. Force Majeure

10.1 Veriprint3d shall not be liable for delays or failure to perform due to circumstances beyond its reasonable control, including but not limited to acts of God, war, strikes, or supply chain disruptions.

11. Changes to Terms and Conditions

11.1 Veriprint3d reserves the right to modify these terms and conditions at any time. Updated terms will be posted on our website and apply to all orders placed after the update.

By placing an order with Veriprint3d, you acknowledge that you have read, understood, and agreed to these terms and conditions.

Veriprint3d Privacy Policy

At Veriprint3d, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you interact with us, whether through our website or when using our services.

1. Who We Are

1.1 Veriprint3d is a UK-based provider of custom 3D printing and design services.
1.2 For the purposes of data protection laws, Veriprint3d acts as the "data controller" for the personal information we collect.

2. What Information We Collect

2.1 Personal Information
We collect the following types of personal information when you place an order, contact us, or interact with our website:

Name
Contact details (email address, phone number, shipping/billing address)
Payment details (processed securely via third-party payment providers)
Order history and preferences

2.2 Technical Information
When you visit our website, we may collect technical data such as:

IP address
Browser type and version
Device type and operating system
Information about your visit (e.g., pages viewed, time on site, referring websites)

2.3 Design Files and Related Information
If you submit design files for 3D printing, we collect and store these files solely for the purpose of fulfilling your order.

3. How We Use Your Information

We use your information for the following purposes:

Order Fulfilment: To process and deliver your orders, including payment processing and shipping.
Customer Support: To respond to inquiries, provide support, and resolve any issues.
Marketing: To send you updates, promotions, or newsletters (only with your explicit consent).
Website Optimization: To analyse website performance and improve user experience.
Legal Compliance: To comply with applicable laws, regulations, and legal obligations.

4. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your data with:

Service Providers: Payment processors, shipping companies, and IT service providers who assist in delivering our services.
Legal Authorities: If required by law or to protect our legal rights.
Business Transfers: In the event of a business merger, acquisition, or sale, your information may be transferred to the new owners.

5. How We Protect Your Data

5.1 Data Security
We implement technical and organizational measures to safeguard your personal data against unauthorized access, loss, or misuse. This includes secure servers, encryption, and access controls.

5.2 Data Retention
We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy or as required by law.

6. Your Rights Under GDPR

As a UK-based business, we comply with the General Data Protection Regulation (GDPR). You have the following rights:

Access: Request a copy of the personal data we hold about you.
Rectification: Request corrections to inaccurate or incomplete information.
Erasure: Request the deletion of your personal data, subject to legal or contractual obligations.
Restriction: Request the limitation of processing under certain circumstances.
Portability: Request the transfer of your data to another service provider.
Objection: Object to the processing of your data for direct marketing purposes.

To exercise your rights, contact us at veriprint3d@outlook.com

7. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us analyse website traffic and tailor content to your preferences.

Essential Cookies: Necessary for website functionality.
Analytical Cookies: Help us improve our website by tracking usage patterns.
Marketing Cookies: Used to display relevant ads based on your interests.

You can manage your cookie preferences through your browser settings.

8. Children's Privacy

Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal data from children. If we become aware that we have inadvertently collected information from a child, or if we are notified of such, we will take immediate steps to delete the information as quickly as possible.

9. Third-Party Links

Our website may contain links to third-party websites. Veriprint3d is not responsible for the privacy practices of these external sites.

10. Updates to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised "Effective Date."

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

Email: veriprint3d@outlook.com

By using our services, you acknowledge that you have read and understood this Privacy Policy.

Veriprint3d Return and Refund Policy

At Veriprint3d, we strive to ensure our customers are satisfied with their purchases. However, due to the bespoke nature of our products, our return and refund policy differs from that of standard retail businesses. Please read the following carefully.

1. Custom-Made Products

1.1 All our products are custom-made to your specifications and therefore exempt from the 14-day cancellation period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, Section 28(1)(b).
1.2 Once you have provided design files and approved the production specifications, cancellations cannot be accepted.

2. Refunds

2.1 Refunds will only be issued if Veriprint3d cannot fulfil your order due to unforeseen circumstances, such as technical issues or material shortages.
2.2 Refunds will not be provided in the following cases:

Design Flaws: If the product fails due to errors in the design files you submitted, no refund will be offered. It is the customer’s responsibility to ensure files are accurate, complete, and print-ready.
Failure to Follow Instructions: Refunds will not be provided if a product fails due to improper use or a failure to follow the instructions provided.

3. Damaged Goods During Shipping

3.1 If your product is damaged during shipping, notify us within 48 hours of delivery and provide:

Photographic evidence of the damage.
A description of the issue.
Retain the original packaging for inspection, if required.
3.2 We will work to resolve the issue, which may include:
Sending a replacement at no additional cost.
Offering a partial refund.
Providing a full refund if replacement is not possible.

4. Design Issues and Responsibilities

4.1 Customers are responsible for submitting print-ready designs. Veriprint3d offers a chargeable design review service to ensure files meet printing standards.
4.2 If a design is unsuitable for printing and the customer declines our suggested modifications, any resulting print failure will not qualify for a refund.
4.3 Once a design is approved and production begins, refunds cannot be issued for design flaws or performance issues.

5. Customer Responsibilities

5.1 Before placing an order, ensure your design files are accurate, complete, and meet the specifications required for printing.
5.2 If uncertain about your design's suitability, we encourage you to use our optional design review service for additional assurance.

6. Changes to This Policy

6.1 Veriprint3d reserves the right to amend this policy at any time. Updates will be posted on our website and apply to orders placed after the changes are implemented.

Thank you for choosing Veriprint3d for your custom printing needs. If you have any questions or concerns about our Return and Refund Policy, please contact us directly.

Veriprint3d Digital Product Policy

At Veriprint3d, we offer a variety of digital products, including design files, source code, and other downloadable content. This Digital Product Policy explains the terms under which our digital products are sold and the associated rights and responsibilities. Please review this policy carefully before purchasing any digital products.

1. Definition of Digital Products

1.1 Digital products refer to any non-physical items offered by Veriprint3d, including, but not limited to:

Design files (e.g., CAD, STL, .f3d files).
Source code (e.g., Arduino sketches, libraries).
Instruction manuals or guides in digital format.
1.2 Upon purchase, digital products will be made available for download through your Veriprint3d account or via a download link sent after payment has been processed.

2. Purchase, Payment, and Licensing

2.1 Purchase: By purchasing a digital product, you acquire a license to use the product according to the terms outlined in this policy.
2.2 Payment: Full payment is required before access to the digital product is granted. Accepted payment methods include [list accepted methods].
2.3 License: Upon purchasing a digital product, you are granted a non-exclusive, non-transferable license to use the product for personal or business purposes as specified. This license does not transfer ownership of the product or its intellectual property.
2.4 Prohibited Uses: You are not permitted to:

Resell, redistribute, or share the digital product in any form.
Use the product for unlawful purposes, including infringement of intellectual property or violation of local or international laws.
Modify or adapt the product for commercial use without written permission from Veriprint3d.

3. Digital Product Delivery and Access

3.1 Immediate Access: Digital products will typically be available for download immediately after purchase, pending payment confirmation.
3.2 Download Availability: The download link will remain active for 30 days from the date of purchase. It is the customer’s responsibility to download the product within this period.
3.3 Backup Copies: You are responsible for maintaining a backup of your digital products. Veriprint3d does not provide re-downloads if the product is lost or deleted from your device.

4. Refunds and Cancellations for Digital Products

4.1 Refunds: Due to the nature of digital products, all sales are final. Once a digital product has been made available for download, refunds will not be issued.
4.2 Exceptions: In exceptional cases, such as a defective digital product or issues preventing download, Veriprint3d will work with you to resolve the issue. Refunds or replacements may be considered on a case-by-case basis, but these will be at Veriprint3d’s sole discretion.

5. Customer Responsibilities

5.1 Correct Use: You are responsible for ensuring that you have the necessary software and hardware to access and use the digital product. Veriprint3d is not liable for issues caused by incompatible technology or a lack of expertise.
5.2 Intellectual Property: By purchasing digital products, you acknowledge that the product remains the intellectual property of Veriprint3d and/or third-party creators. You agree not to infringe upon these intellectual property rights.
5.3 Modification of Files: If you modify or adapt the digital product, you agree not to claim ownership or resale rights unless you have explicit written permission from Veriprint3d.

6. Technical Support

6.1 Support Availability: Veriprint3d will provide basic technical support for issues related to downloading or accessing digital products. Support for modifications or customizations is not included in the purchase price.
6.2 Limitation of Liability: Veriprint3d is not responsible for any loss or damage arising from the use or modification of digital products, including errors in design, programming issues, or other defects.

7. Intellectual Property and Copyright

7.1 Ownership: All intellectual property rights for digital products sold by Veriprint3d remain with Veriprint3d and its licensors. You do not own the product, only the license to use it as specified.
7.2 Copyright: Digital products are protected by copyright law. Unauthorized use, reproduction, distribution, or modification of the digital product is prohibited.
7.3 Indemnification: You agree to indemnify and hold Veriprint3d harmless from any claims, damages, or legal fees arising from intellectual property infringements due to your use of the digital product.

8. Limitation of Liability

8.1 Veriprint3d’s liability for any claims related to the sale or use of digital products is limited to the price paid for the product.
8.2 We do not guarantee that digital products will meet your specific requirements or that they will be error-free. We are not responsible for indirect, special, or consequential damages arising from the use of digital products.

9. Changes to This Policy

9.1 Veriprint3d reserves the right to modify this Digital Product Policy at any time. Changes will be posted on our website and will apply to all digital products sold after the update.

Thank you for purchasing digital products from Veriprint3d. If you have any questions or concerns regarding our Digital Product Policy, please do not hesitate to contact us.